| Who can I pay through Online Bill Payment? |
Who can I pay through Online Bill Payment?
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You can pay ANYONE in the United States from the next-door neighbor, to the utility company or a bank.
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| How do I add the optional Bill Pay service if I did not select it when I applied for Online Banking? |
How do I add the optional Bill Pay service if I did not select it when I applied for Online Banking?
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From inside internet banking, click the WebChat button to start a secure chat session with a specialist. If WebChat is unavailable you will be able to send a secure email, or feel free to call us at (800) 787-0755 and we will be happy to assist you.
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| Are there any merchants that I cannot pay through the bill payment service? |
Are there any merchants that I cannot pay through the bill payment service?
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Yes. You cannot pay child support or any government agency, such as the I.R.S.
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| When will the money be taken out of my account? |
When will the money be taken out of my account?
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Electronic payments will debit from your account on the payment date you select. Check payments will debit from your account when the check is presented to UCB by the person or company you sent it to.
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| What if I do not have enough money in my account? |
What if I do not have enough money in my account?
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Your bank will treat bill payment items just like any other check that you write. Should the item be returned, a hold may be placed on your bill payment service.
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| Can I use Online Bill Payment if I am traveling outside of the U.S.? |
Can I use Online Bill Payment if I am traveling outside of the U.S.?
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Yes. However, you cannot pay bills to payees located outside the United States.
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| How far in advance should I set up a payment to insure it is paid on time? |
How far in advance should I set up a payment to insure it is paid on time?
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Check payments should be scheduled 5 business days in advance of when you want the payment to actually be posted at the payee.
Electronic payments should be made 3 business days in advance of when you want the payment to be posted at the payee.
*NOTE – You may want to set up a payment to yourself so you can see how the system works.
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| Are there minimum and maximum payment amounts? |
Are there minimum and maximum payment amounts?
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Yes, the minimum amount you may make a payment for is $0.01. The maximum amount is $9,999.99.
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| Can I postdate a single payment? |
Can I postdate a single payment?
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Yes, just set the payment date for any date in the future. Single payments are set up into two categories: current and future payments, which allow the user to schedule payments in the future or for the current date.
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| Can I setup recurring payments? |
Can I setup recurring payments?
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If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th the first payment will occur on December 15th.
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| What payment frequencies are available? |
What payment frequencies are available?
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You can set up payments in any of the following frequencies:
- One-Time
- Weekly
- Monthly
- Quarterly
- Semi-annually
- Annually
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| How many payees may I have set up? |
How many payees may I have set up?
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There is no limit to the amount of payees you can set up through the Internet.
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| Can I have multiple payments to the same payee on the same day? |
Can I have multiple payments to the same payee on the same day?
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You can make multiple payments to the same payee as long as the payment amounts are different.
For your protection, the system will not pay duplicate items in the same day.
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| Will the memo field that I fill out when setting up a payment be passed on to the payee? |
Will the memo field that I fill out when setting up a payment be passed on to the payee?
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Yes. Your memo will appear on paper check bill payments.
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